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About Us

December 16, 2015 by martint

ANNECY LAKESIDE HOLIDAYS

Annecy Lakeside Holidays is a small tour operator which has been arranging bespoke holidays for individuals since its setup in 1992. Our Office is based in a small village within the heart of Derbyshire. Since 1992 we have expanded many of our holiday destinations to offer you more choice and diversity around the World. Our niche holiday destinations are all thoroughly researched and personally checked out so you can be given all the correct information you need to build up a fantastic holiday!  We can offer you anything from an adventure holiday in the mountains, to simply relaxing by the lake or discovering the Annecy lakeside towns.

If you have any further questions please feel free to send an email to the address below. If you would like to contact us out of office hours please drop us an email and we will get back to you as soon as possible. We will be happy to plan you a fantastic holiday in Lake Annecy!

Annecy Lakeside Holidays address:
Reading Rooms,
Sandy Lane, Crich,
Matlock, Derbyshire,  DE4 5DE

Annecy Lakeside Holidays enquiries:
Reservations new booking enquiries: 01773 850222
Administration of existing bookings:  by email below.
Email: info@lakeannecy.com
Customer services: info@lakeannecy.com
Website: www.lakeannecy.com

General Rental Conditions – Annecy Lakeside Holidays

General Information Note forming part of the annexes to the lease agreement.

Who we are:

Annecy Lakeside Holidays –Reading Rooms, Sandy Lane, Crich, Matlock, DE4 5DE – phone : 01773 550222 – email address  info@lakeannecy.com web site lakeannecy.com

SEASONAL RENTAL OR AS A SECONDARY RESIDENCE

Rentals offered by the agency are not intended for rental as a principal residence. In all cases, you will be required to state that your principal residence is and remains at the address specified on the rental agreement and have no intention to fix it in the rented premises.

The premises are thus open to rent for the duration of the lease, either as a second home or as a seasonal rental.

Rentals as a second home are concluded for a period of 12 months MAXIMUM. You will be asked to acknowledge the lease having been informed of the will of the lessor to dispose of the rented premises from the end of the contract, and to have accepted that the prohibition that is made to you to fix your principal residence is an essential and determining condition of the lease without which the lessor would not have agreed to regularize the present lease.

These rentals are not subject to the provisions of Law 89-462 of July 6, 1989 (with the exception of the provisions of Article 3-3, the first two paragraphs of Article 6, Article 20-1 and Article 24-1 of the said Law), or the provisions relating to seasonal rentals but the provisions of Articles 1719 to 1778 of the Civil Code as well as the general and specials conditions provided for in the signed lease.

The rentals as seasonal rentals are concluded to the week or the month without being able to exceed 90 days, and without possibility of renewal or maintenance in the places. You will be asked to recognize the lease to have been informed of the will of the lessor to be able to dispose of rented premises from the end of the contract, and to have accepted that the prohibition which is made to you to fix your principal residence there and even your second home is an essential and determining condition of the lease without which the lessor does not would not have agreed to regularize this lease.

These rentals are subject to articles L 211-1 and following and L324-1 and following of the Code of Tourism relating to the seasonal hirings, the provisions of articles 1719 to 1778 of the Civil Code and the general and particular conditions of the lease.

No commercial, craft or professional activity may be permitted in the rented premises

RESERVATION

(Seasonal rentals)

To book, you must be 18 years old at the time of booking and be able to contract. The person who reserves, agrees to pay the rental in full and is responsible for the actions of all the occupants of its head, including any damage to the rental.

To book, you are asked to follow the following procedures:

Direct booking through the website www.lakeannecy.com

 

Check the availability of each villa, chalet or flat by consulting the respective schedules on lakeannecy.com

Fill out the information form on the presentation sheet so that we can make a proposal, write and send you the lease.

If the proposal we send you is suitable for you, and your booking is made less than 6 months before the start of your stay: you just have to return the contract signed and accompanied by the payment of the deposit (25% of the amount of rent), by bank transfer, bank check (in euros only) or credit card (Visa or Master Card, a payment order by email via Systempay from the Bank Populaire des Alpes will be sent to you).

If the reservation intervenes more than 6 months before the beginning of your stay: you just have to return to us your contract signed, then 6 months before the beginning of your stay to address us on reminder of our part, the payment of the deposit referred to above .

The balance of the rent is to be paid directly to the agency Annecy Lakeside Holidays 30 days before the date of your arrival. A reminder email will be sent to you.

The reservation will be considered as definitively accepted only after receipt of the deposit. You will be informed by e-mail.

The balance of the rental must be paid 30 days before the start of the rental. If the balance is not paid at the latest on the day of arrival, the booking is considered canceled and the sums collected will not be refunded, and this without prejudice to the possibility for the Lessor to solicit the payment of the balance of the stay in the conditions stipulated in the contract.

If you book less than 30 days before your arrival, the full amount will be due at the time of booking

CANCELLATION

(Seasonal rentals)

Once the reservation becomes final as a result of the collection of the deposit provided for in the contract, no cancellation will be accepted.

We strongly recommend that you take out our ADAR cancellation and interruption of stay insurance policy by completing the form in several languages at: www.albinet.fr/fr/adar-luxe-assurance-locations-prestige

MODIFICATION

Any request to modify the booking period will be considered as a cancellation, unless agreed by the Lessor, the deposit received being then transferred to the new location.

You can only extend the duration of your stay if the rental is not booked and subject to the payment of additional accommodation costs.

PHOTOS AND DESCRIPTIONS

The photos and descriptive texts presented by the agency Annecy Lakeside Holidays as part of the description of your holiday rental are carried out in order to highlight and present it objectively and accurately. However, you must accept some differences between the photos and texts used and disseminated and the rental itself, concerning the state of general use, the elements of comfort, decoration or furnishing. By the way, some details that you can see on the pictures, such as flowers, candles, wine bottles, some items of dishes or food are not provided with the rental.

Our rentals are in very good condition but are not new and live with use.

We invite you to consult the google maps position provided in the description to show you the exact position of the villa. We are at your disposal to enlighten you.

The photos presented on the site cannot be used without the authorization of the agency Annecy Lakeside Holidays under penalty of legal proceedings.

SECURITY DEPOSIT

A deposit is required to cover any damage caused by the occupants of the rented property. The amount is specified on your rental agreement.

The security deposit will be requested upon arrival by credit card by the PLBS system (Program of rental of possessions and services), even if you booked by online platform (Airbnb, booking, abritel-homeaway, TripAdvisor). and the amount is blocked. It is your responsibility to check with your bank the ceiling of your card so that pre-authorization is accepted.

In the absence of damage, the security deposit is unlocked 30 days maximum after your departure. In case of damage noted, the amount of the replacements or repairs will be communicated to you and deducted from the deposit, the balance being released.

In the event of a loss requiring the support of your insurance company or the ADAR insurance taken out when you make your reservation;

If the instruction of the file and the reimbursement by the insurance occurs within 30 days of your departure, the amount will not be cashed, only the deductible will be charged.

If the processing of the file and the reimbursement by the insurance takes place more than 30 days after your departure, the amount of the deposit will be cashed on the safe account of the agency Annecy Lakeside Holidays and returned on receipt of payment by the insurance company deducting the deductible

INSURANCE

In France, the tenant’s liability insurance on real estate and movable property is an obligation. You will therefore be asked to provide proof of this insurance.

For any rental of a second home, you will be asked to take out a comprehensive household insurance with the company of your choice.

For all seasonal rentals, we would like to draw your attention to the need to check with your insurance company that your liability insurance covers damage to movable and immovable property of a seasonal rental.

If you have any doubt, do not hesitate to inquire with our partners on the site: www.cabinetalbinet.fr.

FINANCIAL CONDITIONS AND PAYMENTS

Prices for seasonal rentals are quoted in GBP for one week rental. Beyond this, the extra days will be prorated.

Payments accepted:

  • Transfer in GBP (transfer fees are your responsibility),
  • Bank cheque,
  • Credit cards (Visa, Master Card, American Express) by manual debit (you give us your credit card information: numbers, expiry date and security number). You will be charged 2% of bank fees, in addition to the cost of renting
  • Credit cards (Visa, Master Card, American Express)

An email will be sent to you to validate your payment

You will be charged 2% of bank fees, in addition to the cost of renting

ARRIVAL

For your welcome, we give you appointment directly to your rental which you will find the address on your contract.

Our welcome schedule is flexible and adapts according to the trip of each one. However, note that the official delivery time is 5 pm.

In case of arrival before 5 pm, if the rental is ready, we will be happy to deliver it to you as soon as you arrive.

Also, if you want to leave your luggage, we will do our best to facilitate access while the cleaning service is finished.

The days of arrival and departure are very intense, and we cannot be in all rentals at the same time given the geographical distribution and distance of each of them. You are therefore asked to understand and accept that your entry into the premises can be carried out without the immediate presence of a representative of the agency Annecy Lakeside Holidays, the terms of handing over the keys then being indicated to you by telephone. If we are not able to make the entrance into the premises and take control of the rental before 9 pm, we will postpone our visit to the next morning.

In case of late arrival

After 20:00, a service charge of 60 euros can be requested.

After 23:00, a service charge of 100 euros can be requested

STATE OF PLAY

The villas, chalets and apartments rented by the agency Annecy Lakeside Holidays were chosen for their quality. Living outside the rental periods by their landlord and their families, they were held by Annecy Lakeside Holidays because of their family nature which opposes them to property designed specifically for rental, furnished accordingly in an impersonal manner, with a minimum of furniture and objects. Chosen for their very good state of maintenance, these villas, apartments or cottages are however not new and reflect the soul of their owner.

Therefore, the establishment of contradictory « ultra detailed » situation is difficult to consider, you are asked to accept that the conditions of entry and exit are made according to the terms specified below.

At the arrival

Upon entering the premises and taking control of the rental with a representative of the agency Annecy Lakeside Holidays, a convention of inventory will be signed between you and the agency Annecy Lakeside Holidays

A first inventory of departure will be made by the agency after your departure. Then a second check will be carried out after the passage of the household teams. It is only at the end of these 2 checks that we can consider the state of output as closed.

This agreement includes a precise description of places and equipment as well as an inventory of furniture and mentioning the most characteristic anomalies, blows, breaks, cuts, burns, stains, malfunctions known to the Annecy Lakeside Holidays or noted by it, will be worth state contradictory places in default of any report of a default or a breach by the tenant in the 48 hours following the signature of this document by email to the address info@lakeannecy.com

Exiting

The constraints specific to the seasonal rental require that the tenant accepts, that the inventory of fixtures is done after his departure unilaterally by the agency Annecy Lakeside Holidays accepted as common agent of the owner and the tenant as such to realize the state places of exit fairly and loyally towards the tenant and the owner.

In the event of a disturbance or a breach in comparison with the state of entry Annecy Lakeside Holidays agency will send the tenant, with a copy to the owner, within a maximum of 7 days, an email detailing the anomalies noted at his departure, with photos if it is justified.

In case of disagreement, a bailiff’s report will be drawn up by bailiff, the cost of which will be borne in half by the owner and the tenant

Number of occupants

The number of people must not exceed the number of beds indicated on the booking contract (number also including children under 2 years).

In case of exceeding the number of occupants, Annecy Lakeside Holidays reserves the right to cancel the rental contract or to charge a supplement per person per night.

Cleaning and household

The rent will be delivered to you in perfect state of cleanliness. However, you notice an anomaly on the cleanliness of the hiring, we expressly ask you to announce it immediately, the day of your arrival by email, any complaint formulated more than 24 hours after taking possession of the premises can not be considered as attributable to the owner.

During the stay, you will be asked to respect the place and to behave as a good father, in a bourgeois way, ensuring the usual daily cleaning in the matter, especially the dishes, its cleaning, and its storage.

In the same way, at the end of the stay the places will have to be made clean and tidy, the dishes made and stored, and the bins emptied, and this notwithstanding the fact that the hiring includes a cleaning of end of stay. Indeed, this cleaning will not be able stay included in the rental amount only if the rental is made accessible (rooms and dishes stored empty bins and cleanliness minimum, allowing easy access to our maintenance team …) Otherwise, a package of 350 € will be deducted from the amount of your security deposit.

We also thank you to report any breakage or degradation during the course of his stay.

In addition, if you want a cleaning or a change of linen during your stay, this service available on request will be charged at the indicated price.

The agency Annecy Lakeside Holidays keeps the right, in case of need to access to the renting whatever the time of the day, for a purpose of inspection, maintenance, or to clean or maintain the premises.

Linens

Unless otherwise mentioned in the contract, the rent is delivered sheets and towels provided and beds made on your arrival. The sheets, towels, bath towels provided will appear in the inventory listed in the inventory.

Garbage and recycling

The treatment of garbage cans as well as the selective sorting of garbage are the responsibility of the tenant during the stay. The treatment of garbage cans left at your departure will be billed 170€ at a flat rate.

Departure

The rental ends at 10 am, at which time the premises must be completely vacated. In case the rental is not rented the following week, you can stay a few more hours, this with the agreement of the agency Annecy Lakeside Holidays and without additional charges.

Make sure the rental is lock and secure.

Leave the keys in the place indicated by the agency.

RESPONSIBILITIES

Your responsibilities

You are received in a rented furnished, entirely equipped, and you are responsible for any deterioration of your fact, which can occur during your stay.

The rental must be returned in the state it was when taking possession of the premises.

It is forbidden for you:

  • To attach objects to the walls, move equipment and furniture.
  • To assign the lease.
  • To sublet the rental.
  • To have a commercial or professional activity in the rental.
  • To organize parties in the rental.

In the event that one of these conditions is not respected, we can terminate without notice to rent. No refund will be due by the owner.

 

Our responsibilities

We must provide you with a rental that is clean and in good working order. Our technical team checks each dwelling before renting.

We disclaim any responsibility:

In the event of a rent break or delay for reasons we can not control: political events, religious, terrorism, natural disasters, fires, accidents, war, strikes, government measures, industrial actions, etc.

In case of mechanical failure of a rental or co-ownership equipment: elevator, electric doors, heating, TV antenna, etc.

In case of malfunctions of the distribution services: electricity, water, gas or cable TV network.

The agency Annecy Lakeside Holidays reserves the right to provide the client with housing of equivalent or higher category if the circumstances requires it.

Security and values

Any valuable object left in the rent is under the responsibility of the tenant.

The Annecy Lakeside Holidays agency and the owner are not responsible for loss or theft of valuables.

All our rentals are in prestigious neighbourhoods, as a result, the risks of burglaries are more numerous.

Entrance doors must always be locked when you go out or when you are inside the rental. It is advisable to use the safe if the housing has one.

COMPLAINTS

We do our best to satisfy you and make your stay pleasant, but in case you are disappointed by the rented accommodation, we ask you to contact in the first place the agency Annecy Lakeside Holidays.

If you leave the rental before the end without our agreement, you will lose your right to a possible compensation for the damage you consider to have suffered.

By signing the rental agreement, in case of dispute, the tenant mandates the fair arbitration of the Annecy Lakeside Holidays agency.

DISPUTES

In case of dispute if no amicable solution is found, the District Court of Annecy has sole jurisdiction.

Various

Internet – Telephone

The method of payment for telephone calls depends on the location you occupy. A user’s manual will be provided depending on the type of subscription chosen by the owner.

All the accommodations are not equipped with telephone or Internet (see the description of the accommodation).

Animals

The contract specifies whether or not the customer can stay with a pet. In case of mention of the prohibition of any animal, the owner will be able to refuse the animals. This refusal cannot be considered as a modification or a breach of the contract on the initiative of the owner, so that in case of departure of the customer, no refund can be considered.

Smoking

Only some rentals accept smokers. Please specify during your booking if you want a smoking rental.

Thank you for choosing the Annecy Lakeside Holidays agency and have a nice stay with us!

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